If you experience problems with your Sennheiser HD500A headphones :
Before contacting Vital Sounds or Sennheiser about problems you are experiencing, please try the following three steps first:
- Unplug the headphone cable from the headphones and plug it back in
- Unplug the headphone cable from the CD player and plug it back in
- Try the headphones with different CD players and different CDs (be sure to try non-modified CDs).
If you are still experiencing problems and it is within 30 days of the purchase date, contact us at Vital Sounds. If you experience problems after the first 30 days, contact Sennheiser (the manufacturer) directly. Sennheiser provides a 24-month warranty against material and manufacturing defects. Call Sennheiser toll free at 877-736-6434 extension 301, or visit http://www.sennheiserusa.com. You will need your Vital Sounds invoice available as proof of purchase.
Sennheiser Contact Information:
Attn: Repair Dept.
1 Enterprise Drive
Old Lyme, CT 06371
877-736-6434 ext 301 (toll free)
Attn: Repair Dept. Warranty
The guarantee period for Sennheiser HD500A headphones is 24 months, and starts on the date of original purchase. For this reason, we recommend that the sales receipt be retained as proof of purchase. Without this proof, you will be charged for any repairs that are carried out.
Guarantee service comprises, free of charge, the removal of material and manufacturing defects through repair or replacement of either individual parts or the entire device.
Inappropriate usage (e.g. operating faults, mechanical damages, incorrect operating voltage), wear and tear, major force and defects which were known at the time of purchase are excluded from guarantee claims. The guarantee is void if the product is manipulated by non-authorized persons or repair stations.
In the case of a claim under the terms of this guarantee, send the device, including accessories and sales receipt, to the responsible service partner. To minimize the risk of transport damage, we recommend that the original packaging be used. Your legal rights against the seller, resulting from the contract of sale, are not affected by this guarantee.